Ordering & Payment

Welcome to MAYA MAYA Customer Service page. All the information regarding the orders, shipping, returns and lifetime warranty for your MAYA MAYA products can be found here.

Once you have chosen at least one product, you can add it to your shopping cart by clicking “Add to Cart”. You can easily modify the content of your shopping cart by clicking on a respective icon next to a product. In order to make an online order, click on “Process Checkout” and follow a three-step guide to finish the order.

For more details on how to make an order, please visit Terms and Conditions of Sale

We are empowered but not obligated to accept your purchase order within seven days after receipt. If you want to change your purchase order within this period, please write to customercare@mayamaya.ch with more information about your request. Once the order has been dispatched, it is not possible to amend any changes to the order until you receive it at the delivery address..

On each product page it is appropriately marked, if an item variant is not available. It generally is not possible to buy an item that is not in stock. In rare cases, several customers may simultaneously purchase one same item. If this occurs, we will contact you by email and propose a solution.

Gift vouchers purchased from a local MAYA MAYA store cannot be redeemed at the online store. Gift vouchers purchased or issued for online store, cannot be redeemed in a local MAYA MAYA store.

Promotion codes and discounts can be redeemed as payment or partial payment in the shopping cart. The conditions of the respective promotion apply, e.g., the validity period. Only one promotion code can be used per order. Promotions cannot be accumulated.

About payment

The official payment acquirer of the MAYA MAYA Online Store is Stripe. Once making a payment on www.mayamaya.ch, you might be required to confirm your credit card by SMS authentication as a part of 3D Secure Protocol.

Gift voucher & Coupon Code

Gift Voucher – exchanged value from money to voucher 1:1, payable, can be redeemed at purchase only, can’t be exchanged for money. Its validity is 2 years from the day it was issued (purchased) and can be extended at a written request sent to info@mayamaya.ch before it expires. More Gift Vouchers can be used per online purchase within the checkout process or at the cash desk in the MAYA MAYA Shop.

Coupon Code – online coupons published at certain promotional activities. They are limited according to the rules of each single promotional activity and can be used only in the timeframes of that particular promotional activity and within its rules. They can’t be used within another promotional activity and can be used for the offer of the particular promotional activity, only. They can’t be exchanged for money. Only one Coupon Code (only one coupon) can be used per purchase within the checkout process.

Gift Vouchers purchased from a local MAYA MAYA store cannot be redeemed at the online store. They can be redeemed only at the store they have been purchased. Gift Vouchers purchased from the MAYA MAYA online store cannot be redeemed at a local MAYA MAYA store. They can be redeemed only at the MAYA MAYA online store.

If the Gift Voucher value exceeds the web order value or the purchase value in a local MAYA MAYA store, the amount is not carried forward for future purchases and cannot be refunded. Therefore, we suggest:

– use your Gift Voucher amount when ordering online by ordering more and paying the difference,

– use your Gift Voucher amount when buying in the store by buying more and paying the difference.

We do not take any responsibilities if a Gift Voucher is lost, stolen, destroyed or used without permission, or misused/used through a third party. No replacement will be provided in these circumstances. Your Gift Voucher is valid for two years since the day it was purchased. You can prolong its validity by sending your request to info@mayamaya.ch before its expiration day. 

Gift Vouchers are not refundable and cannot be exchanged for cash in part or full.

The Gift Voucher bought online is a virtual one and will be send to your email address or anyone’s email address of your choice (including your personalized message) within 24 hours from your purchase in the form of a .jpg image. After receiving this virtual Gift Voucher, you can also request a printed original which will be sent to you or to the address of your choice (including your personalized message) by mail within 48 hours after purchase.

Each Gift Voucher purchased has an unique code (identifier) and a monetary amount. We take no responsibility for its use. Once used, it can’t be reused once more. Functionality and code of both (the virtual Gift Voucher and the printed original) are the same.

Gift Vouchers bought online you can hand over to third parties of your choice. We take no responsibility for its use. Once used, it can’t be reused once more.

When cashing in your Gift Voucher online, insert the Gift Voucher’s code in your shopping cart or the checkout process.

Gift Vouchers purchased in the MAYA MAYA online store can be used exclusively for purchasing MAYA MAYA products in the official MAYA MAYA online store.

The Gift Voucher bought in a local store is a printed one. It can also be sent by mail to the address of your choice (including your personalized message) within 48 hours after purchase. 

Gift Vouchers bought in a local store you can hand over to third parties of your choice. We take no responsibility for its use. Once used, it can’t be reused once more. When cashing in your Gift Voucher at a MAYA MAYA store, the Gift Voucher’s code will be used and the voucher accepted at the cash desk. Gift Vouchers purchased in a local MAYA MAYA store can be used exclusively for purchasing MAYA MAYA products at that store.

Coupon Code issued for the MAYA MAYA online store cannot be redeemed in a local MAYA MAYA store. Coupon Code issued for a local MAYA MAYA store, cannot be redeemed in the MAYA MAYA online store. They can be redeemed only at the store the particular promotion activity is offered.

Save 20€ with your next purchase

Your adventure awaits.

By entering your email address above, you consent to receiving our newsletter with news about our latest collections, events and launches. Read more in our Privacy Policy.