Payment & delivery
Free shipping worldwide
Free Shipping Worldwide is not limited to purchase price and includes all shipments from our warehouses to the customer's delivery address, covering 231 countries.
Our customer will be informed of the transit time within the payment confirmation email.
Please note: The transit time does not include the time to collect and prepare the shipment, and potential delays because of customs formalities. The transit times provided in the payment confirmation email are from DPD or DHL express. Collecting and preparing the shipment will take 1-3 business days on average. However on rare occasions it might take longer - in this case you will be informed via email.
In case the delivery address is changed, additional charges for remote locations will be charged from DPD or DHL Express - our worldwide shippers. This happens in rare occasions and you will be informed before the shipment is released.
Our shipping agent for EU deliveries is DPD.
Our shipping agent for Swiss and global deliveries is DHL Express.
All orders will be shipped from our European warehouses.
After the final order and payment you will receive a tracking number and link to the DPD or DHL express page (in order to track your shipment) via email.
Freight Forwarders: Mayamaya does not ship to Freight Forwarders under any circumstances.
Duties and taxes within EU and Switzerland are organised and covered by Mayamaya.
Duties and taxes worldwide are the customers sole responsibility and cost. Mayamaya is not responsible and will not cover any forwarder or collateral cost related to the shipment, like local custom duties and taxes. All these costs are at your own charge and risk. In case these costs will occur (customs and import taxes) Mayamaya might- at it's sole discretion- refund up to 10% of the purchase value in the form of a credit note for futher purchases. It's validity is up to 1 year from the date it was issued. It can be consumed within orders which exceed 200 EUR. In order to issue such a credit note you have to submit documentations, invoices related to this shipment, clearly stating your name and address.
Mayamaya and it's carriers will not be shipping or delivering on Saturdays and Sundays and on the following holidays:
New Year's Eve
New Year's Day
As our free shipping includes 231 countries with different holidays, Mayamaya and it's carriers will not deliver on the national holidays in your country as well.